Refund policy

Refunds and returns

This policy does not affect your statutory rights. If you have any questions, email info@blackpooldancestore.co.uk and we'll be happy to help.

1. Online orders – your 14-day right to cancel

If you buy from us online, you can cancel your order for any reason within 14 days of receiving your goods. This applies to full-price and sale items.

  • How to cancel: email info@blackpooldancestore.co.uk with your name, order number and the items you want to return. We'll confirm we've received it.
  • Sending items back: return the items within 14 days of telling us you're cancelling. You are responsible for the cost of return postage, so please use a tracked service.
  • Condition: you can try items on as you would in a shop, but please keep them unworn, with tags attached and in their original packaging. If an item has been used beyond that (for example worn, marked or tags removed), we may reduce the refund to reflect its lower value.
  • Your refund: once we receive the items (or proof you've sent them), we'll refund the price you paid plus the standard delivery charge within 14 days. If you chose a faster delivery option, we only refund the cost of standard delivery. If you return only part of an order, the delivery charge is not refunded.

2. Exchanges (online orders)

We're happy to exchange unworn items bought online for a different size or colour, as long as you ask within 14 days of receiving your order. Email info@blackpooldancestore.co.uk with your order number and the size or colour you'd like. Many shoes and dancewear lines are ordered in from the brand, so we'll confirm availability and timing before you send anything back.

  • Exchange postage is paid by you, both ways: you pay to send the item back (please use a tracked service), and we charge our standard delivery charge to send the replacement. We'll email you a payment link and send the replacement once your return has arrived and the delivery charge is paid.
  • Every exchange is charged the same way. If the replacement doesn't fit either, a further exchange carries the same return postage and delivery charge.
  • Price differences: if the replacement costs more, you pay the difference; if it costs less, we refund the difference.
  • Condition: the same condition rules as section 1 apply.
  • Not sure of your size? Email us before ordering, or visit our Blackpool shop to try on. We'd much rather help you get it right first time.

Exchanges are offered alongside your right to cancel in section 1, not instead of it.

3. Items that can't be cancelled or exchanged

The 14-day right to cancel and our exchange service do not apply to:

  • Items made to your measurements, design or specification, including bespoke and custom-stoned dancewear.
  • Personalised items.
  • Sealed items that have been opened after delivery and can't be returned for health or hygiene reasons (for example tanning products, make-up and hair products).

4. Faulty or incorrect items

If something arrives faulty, damaged or not as described, please email us straight away with your order number and a photo. Under the Consumer Rights Act 2015:

  • Within 30 days of delivery you are entitled to a full refund.
  • After 30 days we will offer a repair or replacement first. If that isn't possible or doesn't fix the problem, you can have a refund.

We will cover the cost of returning faulty or incorrect items, and of sending any replacement.

5. Customers in the EU and EEA

If you live in the European Union or European Economic Area, you have the same 14-day right to withdraw from your order without giving a reason. To withdraw, email info@blackpooldancestore.co.ukwith your name, order number and the items concerned. We will send you an acknowledgement by email without delay. The exceptions in section 3 also apply.

6. International returns and exchanges

For orders delivered outside the UK, please arrange and pay for return postage using a tracked service. We'll refund your order as set out in section 1. For exchanges, we'll charge the delivery cost to your country to send the replacement. If you have any questions about returning from abroad, email us first and we'll talk you through it.

7. Items bought in our Blackpool shop

The 14-day right to cancel only applies to online orders. For standard stock bought in the shop, we're happy to offer an exchange or credit note within 7 days, as long as the item is unworn, in perfect condition and you have your receipt. We don't offer refunds for change of mind on in-store purchases. This doesn't affect your rights if an item is faulty.